Terms and Conditions

By using this website, you agree to accept and be bound by our terms and conditions.
Our registered business name is New Landscapes PTY LTD ABN 30 621 638 088. All our products are sold online through our website newlandscapes.com.au.
By placing an online order, you give New Landscapes PTY LTD permission to communicate with you in regards to information about your order.
The Product & Price content described on our website might be outdated or contains errors or omissions. We reserve the right to make necessary corrections.
See Shipping & Delivery.
See Privacy Policy.
See Payments and Refund policy.
The currency used in this website is only the Australian dollars (AUD).
Website links. New Landscapes PTY LTD are not responsible of information published on those websites. We will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information.
Copyright of the information on this website is all rights reserved and may not be reproduced, duplicated, copied, and sold, unless permitted by us.

Shipping and Delivery

We treat plants with anti transpirant solution so they survive the restablishment time after planting or repotting.
We only offer local pick up from our nursery at Castle Hill, NSW, 2154. We'll contact you when your plants are ready to collect. We are open for pre-booked pick-ups Monday-Tuesday and Thursday-Friday 9.30am to 2.30 pm.
If there is a problem with the plants when you unpack them, contact us and we will discuss your problem.

New Landscapes PTY LTD are committed to maintaining your trust by protecting your privacy. Your information including name, shipping address, phone number, and e-mail address are handled in a secure and confidential manner and are used to interact with you about your order.
Financial information: We do not collect your financial information such as debit or credit card details, our website use Stripe’s Payments which accepts all major debit and credit cards such as Visa and MasterCard.
The personal information we share are your name, address and phone details when we pack your package.
We may update this Privacy Statement from time to time.

Payments

You can pay via Visa and MasterCard credit cards and debit cards, in Australian dollars.
Prices are listed in Australian dollars
We are not registered for GST.
Your order will not be packed for pick up or shipping until full payment is received.
You cannot change your order after it's submitted and paid for. Review carefully your order before checking out.
All orders are processed separately and once packed, orders cannot be cancelled.
New Landscapes PTY LTD reserve the right to cancel or reject an order. If this occurs, we will refund any money paid excluding the surcharge from Stripe.

Refund policy

Plants will leave our nursery with the very best condition possible, they are pre-treated to reduce evapotranspiration and should survive transit time.
Check you order as soon as it arrives, upack it and leave plants in the shade to acclimatise to the new environment. Water your plants if needed. Our plants are grown in the shade, planting them in full sun might cause leaf burns.
Contact us at info@newlandscapes.com.au as soon as possible; within 48 hours of receipt where possible. Email photos and description of the problem. We will not accept responsibility for problems after that.
Provide your full name and email address which you used to place the order as well as order number and date.

We will issue a credit refund to you only If:

Plants are dead, or in very poor condition on pickup/delivery
Errors in packing your order such as variety or product mismatch between your order and packed/delivered plants.

Please note:

Our website sizes and photos are a guide only. We will not refund just because the plants look different to the photos online.